App Store Rank Tracker Report

Burner: Second Phone Number · US · 2★ · v7.8.0

I used Burner for less than five minutes about two weeks ago, on April 27, 2026. I downloaded the app from the App Store; agreed to the three-day free trial; tested one burner number; compared it on price and features with a different burner app that I regularly use; and decided it didn’t offer additional value that I really needed; so I canceled the trial subscription in the account section of the app; and finally deleted the app file from my phone. A quick assessment, begun and ended within five minutes on the same day. About ten or fifteen minutes later, I caught out of the corner of my eye an App Store message on my iPad’s lock screen, informing me that the store could not complete a $59.99 credit card transaction for a paid subscription for this app that ten or fifteen minutes earlier I had just canceled and deleted. I went to the App Store and noticed that the subscription had indeed been canceled… as of April 27, 2027. That’s right. I canceled a free three-day trial subscription within five minutes of the start of the trial, and Apple charged me $60. “That’s ok,” you might say. “All you need to do is request a refund and the App Store will refund you your money.” Um, no—not necessarily. Apple is currently facing a class-action lawsuit for just this sort of issue: Allowing apps in the App Store that are designed in such a way as to trigger mistaken purchases, with no recourse to simply cancel the purchase before it gets processed by the credit card company. Apple forces the user to have to endure the completely unnecessary process of allowing a charge for a product they don’t want to go through, even when they don’t want the product because they can’t afford it. Then after filing a “request” to be made whole, they have to wait a few days to find out if they will get their money back. I said, “If.” Because “when” is not guaranteed . Last year, a similar problem occurred on the App Store with a renewal subscription for Ulysses, a writing app that cost $39.99 at the time. I didn’t want to renew, and as luck would have it, my card did not accept the charge. But despite speaking with Apple Support for two hours, no one was apparently empowered to cancel a pending but not completed charge. And after I reluctantly allowed the charge to hit a different card, the very same Apple employee with whom I spoke for one of the two hours I spent that day on the phone **refused** to issue a refund-/a refund that virtually every other corporation in the electronics business would have issued under similar circumstances. Because it is an illegal business practice to withhold a refund for a payment made for a product never received or used. But tell that to Apple’s lead customer service manager, responsible for App Store policies. She took offense at the plain facts of the matter, and took even further offense at the implication that Apple’s App Store practices fall outside the boundaries of fairness that all of Apple’s competitors have somehow learned to live with. She could have listened to my complaint, but instead she punished me for it. And so now, the company she works for faces a class-action lawsuit in Massachusetts aimed directly at this very set of practices, which include designing the online store’s shopping cart in a fashion that does not allow for reconsideration of an item at check-out; instituting a refund mechanism that forces a consumer to give up their right to not be charged for an item before they can request a refund on the item they never wanted and, in any case, did not possess; building into that refund process enough friction that some percentage of wrongly charged customers give up on their claims, leaving someone—a supervisor, perhaps—with a tidy, if improperly earned, bonus at the end of the year; and to top it all off, administering the refund policy in a manner that apparently allows an Apple supervisor to take her bad day out on a customer whose facts do not comport with her sense of self-importance. If this class action succeeds, it stands a good chance of lifting the veil on Apple’s shoddy, anti-consumer App Store practices. Depending on how widespread was the practice of withholding refunds on spurious grounds, there could be hundreds of millions of dollars involved. Now I know that the makers of the Burner App are the junior partner in this low-key act of corporate bad faith. They didn’t design the App Store charge cancellation and refund policies, for example, although they did design an app whose business section creates invalid charges that violate the the implied warranty of “merchantability” that covers every online store transaction managed by a US-based entity. By offering the product for sale online, the seller warrants that the online store trial and charge mechanisms will work as the public expects them to work, because the public knows they work just fine at other online stores. So if the problem is overwhelmingly with you, then the problem likely **is you**. So developers of the Burner app, don’t be bad apples. Help me get my money back, and fix the glitch in your app that triggered the false charge. Don’t tell yourself that this is Apple’s problem to resolve, because you don’t have the size or influence to get a famously insular company to change its customer support managers and policies. You know about the problem and you can stop it from recurring when your products are involved. You have the power to set a good example for some people at Apple who need the power of a good example to set them on a path of greater integrity than the one they are blindly treading right now. You can do it! And you can get me my money back, too. 😊

Burner: Second Phone Number · US · 1★ · v7.8.0

Shows trial available but still got charged

Burner: Second Phone Number · US · 5★ · v7.8.0

So far, this is a new app for me, but I really enjoy it. It’s really easy to use and it works perfectly the way I want.

Burner: Second Phone Number · US · 1★ · v7.8.0

What did I do for you guys to block me? This no longer works on my phone and any other device I try downloading on. It's so sad and I wish you could help and work out on it again . This is the only app I want to use no matter the price. Please do something about it so it can be working like it use to .

Burner: Second Phone Number · US · 1★ · v7.7.0

This app is not even free to use. Deleted right after installing. Horrible!